IT Service Assurance
Change Management
The goal of the Change Management is to provide a disciplined process
for introducing required changes into the IT environment with minimal
disruption to ongoing operations.
Configuration Management
The goal of Configuration Management is to ensure that only authorized
components, referred to as configuration items (CIs), are used in the
IT environment and that all changes to CIs are recorded and tracked
throughout the component’s life cycle.
Application management
In Application Management we provide Business Service management, End User experience management & Application analytics
Business Service Management
Newbit provides real-time views of IT service delivery so that CIOs,
IT managers and other related IT officials can understand the impact
that an IT services brings on a business operation.
End-user Experience Measurement
End-user experience monitoring provides high-level views of application
service from the end-user perspective. These views allow IT to monitor
all applications all the time, enabling proactive service management.
End-user experience monitoring also puts application performance in
context of key business entities: applications, users and locations.
With this perspective, we can help the customers to assess the scope of
a performance problem and isolate it to the client, network, server or
application tiers.
Application Analytics
By providing detailed application analytics, newbit can pinpoint and
help in correcting the causes of poor application performance wherever
they reside—client workstations, the network, a server or even the
application itself—thus, eliminating time-consuming guesswork. In
addition, the tools used here helps ensuring successful application
rollouts and provides crucial information for establishing and meeting
service requirements.
